Job Summary

Responsible for being knowledgeable and educated in our company products and services. Provide professional, accurate, and excellent customer service. Speak clearly, politely, and respectfully to all customers. Promptly answer customer calls and respond timely to all emails and inquiries.

Benefits/Perks

Training
Growth and Career Advancement Opportunities
Great Working Environment
Medical & Dental insurance
Paid Time Off

Responsibilities

Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders, and suggesting additional products in a fast multi-tasking environment.
Maintains responsibility for orders from quote to invoice.
Select and specify a variety of products utilizing a variety of vendors.
Process customers’ orders and send requested order acknowledgments.
Review customer purchase orders for special conditions/documentation.
Check availability and verify the ship date.
Increase order size by suggesting related items, explaining features, and checking customers’ buying histories.
Process and expedite orders, customer returns, and returns to vendors in an accurate and timely manner.
Works closely with an outside salesperson in soliciting business, executing order transactions, and maintaining superior customer service levels.
Works closely with buyers to locate products and ensure timely delivery.
Communicates effectively and participates positively as a member of the inside sales team.
Review open customer order reports and take action on open items in a timely manner; specifically, those
items that may be at risk in meeting the customer’s promised delivery date.
Willingness to be flexible, including working overtime, and performing responsibilities not specifically

Qualifications

High School Diploma or GED equivalent preferred.
1-3+ years experience in the Customer Service related Industry and Inside Sales preferred.
Ability to quickly learn and become proficient with warehouse and delivery methods, techniques, and procedures.
Ability to use MS Office, proficiency in MS Excel, and basic understanding and navigation of Prophet 21 setup and maintenance.
Familiarity with pricing schemes and suppliers
Ability to communicate in a clear, concise, understandable manner and listen attentively to others, and understands the material.
Strong verbal, written, mathematical, and interpersonal skills.
Ability to maintain a good working relationship with customers, co-workers, supervisors, management, and various personnel.
Ability to effectively communicate with customers/peers/supervisors.
Attentive to detail and ensure accuracy in customer orders.

Compensation: $45,000.00 - $75,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

McGill Hose & Coupling, Inc., a family-owned business since 1962, is a single source for the most complete line of flexible hose, fittings, and fluid handling components servicing the Northeast. We are steadfast in our commitment to the custom fabrication & distribution of quality product solutions, value-added services, & highest level of expertise in the industry at competitive prices.

McGill Hose & Coupling, Inc. is headquarter in East Longmeadow, Massachusetts, where our offices and main fabrication facilities reside. We operate a Danfoss Weatherhead store for our customers which need immediate service at our three locations - East Longmeadow, MA; Woburn, MA and East Providence, RI.

As an independent distributor in the hose and fittings industry, we focus on providing unique solutions, unmatched technical expertise and quality products to our customers.

(if you already have a resume on Indeed)

Or apply here.

* required fields

First Name*

Last Name*

Email*

Phone*

Yes, Text Me!

For the fastest response to interviews & follow-ups. Opt-out anytime.

Let Us Text You!

Texting increases your chance for an interview. Texts for this job only. Opt-out anytime.

Location

Address

City

States

ZIP Code

Resume/CV*

Type/Paste Text

Cover Letter

Type/Paste Text

Recent Job Title

Recent Employer

How many years of inside sales experience do you have?*

Have you worked in industrial distribution?*

How would you define customer satisfaction?*

Do you have experience working with a CRM?*

U.S. Equal Opportunity Employment Information (Completion is voluntary)

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender

Race/Ethnicity